| Subject: |
Wherever someone is engaged in customer service, s/he has an
effect as a person. Whoever has contact with customers will in
future only be successful if he can delight the customer by his
personal commitment and warmth. Research has confirmed beyond
doubt: delighted customers tell at least 10 people about their
experience. How could this fact have an impact on your customer
base? |
| Content: |
- We want to delight - loud and clear!
- The mind-map of amazement
- How you can still startle long-standing, loyal customers
- The fascination of future service strategies
- The search for top performance without compromise in customer
service
- The effect of delighting is infectious!
- Surprising customers as a trademark
- The 'Plus 1 service performance'
- It's the small things that count
- Become an expert in relationship marketing
- The 'Golden No' - how to communicate negative decisions
- 3 specific examples of service innovations from successful
US firms
|
| Participants: |
Join this seminar if you want to delight your customers in the
future by innovative service methods and intensively-experienced
customer orientation. |
| Trainer: |
Klaus Kubat |
| Dates: |
28. - 29. 04. 2003, 09.00 - 17.00
06. - 07. 10. 2003, 09.00 - 17.00
Pöllauberg, Hotel
Retter |
| Cost: |
€ 660,- (+20% VAT) single booking
Combination booking with 'Sales Professional' package price
€ 1.100,- (+ 20 % VAT) |
| SemNR.: |
KUND5000 VERKÄUFER-TRAINING
|
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